View a selection of popular Frequently Asked Questions (FAQs) and answers written by the experts at the EnergyCare Group .
Help & Support
The EnergyCare Group Support Center
Please find our help, support and advice resources below.
SALUS iT500 INTERNET CONTROL UNIT
Simple guide on using your Salus iT500 Internet Control Unit.
DANFOSS TPOne USER INTERFACE
Simple guide on using your TPOne Intelligent Controller.
DANFOSS COMBI BOILER CONTROLS
Simple guide on using your Danfoss TP5000Si programmer.
DANFOSS 715 REGULAR PROGRAMMER
Simple guide on using your Danfoss 715 Regular programmer.
GREENSTAR COMFORT CONTROLS
Simple guide on how to use the Greenstar Comfort Controls range.
SETTING UP NEST LEARNING THERMOSTAT
Simple guide on setting up your Nest Learning Thermostat
HOW TO BLEED A RADIATOR - HELP & ADVICE
Trapped air inside your radiators can cause noise problems and cold patches.
THAW AND PREVENT FROZEN CONDENSATE PIPES
Ensure that condensate pipes do not freeze, and how to safely thaw them if they do.
REPRESSURISE YOUR SYSTEM USING A KEYLESS FILLING LINK
Guide on how to repressurise your central heating system with a keyless filling link
REPRESSURISE A HEATING SYSTEM WITH AN INTERNAL FILLING KEY
Repressurise your heating system using your boiler’s internal filling key.
REPRESSURISE A HEATING SYSTEM WITH AN EXTERNAL FILLING HOSE
How to repressurise your central heating system with an external filling hose.
Worcester Customer Service
0330 123 9559
Mon – Fri 7am – 8pm
Saturday 8am – 5pm
Sunday 9am – 12pm
Vaillant Customer Service
0345 6022922 or 0344 7360049
Mon – Fri 7am – 8pm
Saturday 8am – 5pm
Sunday 9am – 12pm
HALF PRICE BOILER SALE ** NOW ON
Hurry! Offer ends 31st January 2021
How EnergyCare Group Work
Getting a new boiler from EnergyCare Group Ltd could not be easier!
Step 1
Book a free heating adviser visit
Choose an appointment for a time and date that suits you. Our heating adviser will come and do an assessment of your home and talk you through your options. Then they’ll give you a fixed price quote.
Step 2
We install your boiler
Our expert engineer will arrive on the date you’ve chosen. When they’re done, they’ll show you how to use your boiler and controls. They’ll make sure they leave your home neat and tidy before they go and take away your old boiler and all other associated waste.
Step 3
We give you peace of mind
When your boiler is installed, it comes with up to a 10 year manufactures warranty as standard so your home stays warm and working, with the added benefit of saving up to £350 per year* of your energy bills*. If something happens, you can call us any time, any day of the year.
Super Service
My boiler broke down and with the current weather I wasn’t in a particular rush to get a new one. I had a quote from a number of companies and Energy care were a lot cheaper than other companies offering the same service.
Trusted Customer
Very Customer Friendly
I am pleased with the service provided. Boiler installed quickly when my one suddenly broke down.
Samantha CharlesLuton
Happy
I am happy with the service provided. I would also recommend to others if they were in need of another boiler. Please pass my thanks to the installer Dan and Sam in the office for his help.
Trusted Customer
Boiler Brands
We only install the latest A-rated energy efficient boilers and controls that could help you save up to £350 per year*.
We work with two boiler manufacturers, who supply a wide range of boilers, so you’ve got lots of options to choose from.
Book A FREE Boiler Survey in Seconds
We can complete a FREE, no obligation, survey at your home in the next 24 hours! Book today.
