Help & Support

The EnergyCare Group Support Center

Please find our help, support and advice resources below.

FREQUENTLY ASKED QUESTIONS

View a selection of popular Frequently Asked Questions (FAQs) and answers written by the experts at the EnergyCare Group .

SALUS iT500 INTERNET CONTROL UNIT

Simple guide on using your Salus iT500 Internet Control Unit.

DANFOSS TPOne USER INTERFACE

Simple guide on using your TPOne Intelligent Controller.

DANFOSS COMBI BOILER CONTROLS

Simple guide on using your Danfoss TP5000Si programmer.

DANFOSS 715 REGULAR PROGRAMMER

Simple guide on using your Danfoss 715 Regular programmer.

GREENSTAR COMFORT CONTROLS

Simple guide on how to use the Greenstar Comfort Controls range.

SETTING UP NEST LEARNING THERMOSTAT

Simple guide on setting up your Nest Learning Thermostat

HOW TO BLEED A RADIATOR - HELP & ADVICE

Trapped air inside your radiators can cause noise problems and cold patches.

THAW AND PREVENT FROZEN CONDENSATE PIPES

Ensure that condensate pipes do not freeze, and how to safely thaw them if they do.

REPRESSURISE YOUR SYSTEM USING A KEYLESS FILLING LINK

 Guide on how to repressurise your central heating system with a keyless filling link

REPRESSURISE A HEATING SYSTEM WITH AN INTERNAL FILLING KEY

Repressurise your heating system using your boiler’s internal filling key.

REPRESSURISE A HEATING SYSTEM WITH AN EXTERNAL FILLING HOSE

 How to repressurise your central heating system with an external filling hose.

Worcester Customer Service

0330 123 9559
Mon – Fri 7am – 8pm
Saturday 8am – 5pm
Sunday 9am – 12pm

Worcester Bosch

Vaillant Customer Service

0345 6022922 or 0344 7360049
Mon – Fri 7am – 8pm
Saturday 8am – 5pm
Sunday 9am – 12pm

Vaillant Accredited Installer

HALF PRICE BOILER SALE NOW ON

Hurry! Offer ends 31st October 2018

How EnergyCare Group Work

Getting a new boiler from EnergyCare Group Ltd could not be easier!

Step 1

Book a free heating adviser visit

Choose an appointment for a time and date that suits you. Our heating adviser will come and do an assessment of your home and talk you through your options. Then they’ll give you a fixed price quote.

Step 2

We install your boiler

Our expert engineer will arrive on the date you’ve chosen. When they’re done, they’ll show you how to use your boiler and controls. They’ll make sure they leave your home neat and tidy before they go and take away your old boiler and all other associated waste.

Step 3

We give you peace of mind

When your boiler is installed, it comes with up to a 10 year manufactures warranty as standard so your home stays warm and working, with the added benefit of saving up to £350 per year of your energy bills*. If something happens, you can call us any time, any day of the year.

Feefo Review Rating Trusted
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Super Service

My boiler broke down and with the current weather I wasn’t in a particular rush to get a new one. I had a quote from a number of companies and Energy care were a lot cheaper than other companies offering the same service.

Very Customer Friendly

I am pleased with the service provided. Boiler installed quickly when my one suddenly broke down.

Luton

Happy

I am happy with the service provided. I would also recommend to others if they were in need of another boiler. Please pass my thanks to the installer Dan and Sam in the office for his help.

Boiler Brands

We only install the latest A-rated energy efficient boilers and controls that could help you save up to £350 per year.

We work with two boiler manufacturers, who supply a wide range of boilers, so you’ve got lots of options to choose from.

Worcester Bosch Accredited Installer
Vaillant Accredited Installer

Book A FREE Boiler Survey in Seconds

We can complete a FREE, no obligation, survey at your home in the next 24 hours! Book today.

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