At EnergyCare Group, we take great pride in our work and the level of customer service that we provide. We have recently partnered with the independent third part review site Feefo so that our customers can leave reviews and ratings quickly and easily. You can view our latest reviews here.
We were also contacted by a customer asking if we would share her experience with other customers:
Hello all at EnergyCare Group. I wanted to get in touch to share my experience of your service. I would very much like my review made available to any future customers of your service.
From the start of the process, the customer service was second to none. The survey and quote was booked in at my convenience, and completed by Mark very informatively without any pressure to accept the quote. All options, including payment plans were explained clearly. This filled me with confidence in using this company. My preferred date for the work was fitted in, having only given two weeks notice of my preferred date.
I was kept informed at every stage by phone and by letter. The engineers - Patrick and Liam, arrived when expected, were courteous throughout, and treated my home with great respect. It is fair to say that they worked their socks off and replaced the boiler and seven radiators in just ten hours, asking my permission to work on until they had finished. Existing pipe work that was rather shoddy was replaced whereas it may just have been left. My home was left immaculate and apart from the evidence of a new boiler and radiators, you would not have been aware anything had been done. There was nothing for me to dispose of or clean up. All the essentials and instructions were explained, paperwork signed, and my satisfaction agreed before they left.
Shaun (the electrician) came early the next morning to wire in the pump and the thermostat, again, the service was excellent and the wiring was left very neat and tidy. I was taken through the thermostat settings and controls. To say I have been impressed with my refit is very much an understatement. I would like to thank the whole team for their care, attention and hard work. I would have no hesitation in recommending this company.
Green Deal Approved Installer
EnergyCare Group Ltd has been assessed by NICEIC under registration number NICI00174 as competent to provide an installation service under Green Deal in accordance with the requirements of PAS 2030:2014 Edition 1
Further details can be found at gdorb.decc.gov.uk/
Scope of Certification
- Flue Gas Heat Recovery Devices
- Gas Fired Condensing Boilers
- Heating Controls
- Heating System Insulation
- Oil Fired Condensing Boilers